Question Before Purchase
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair.
Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn’t affect usage. When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that’s why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can’t be seen, and also it can be put in a bun and ponytail. For more details, maybe you can check attached pictures.
The 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig, which we can say that 360 wig is a whole wig and 360 frontal is a half wig. If you have the 360 frontal, maybe you can buy some bundles to install in a whole wig. We believe it will be full and beautiful by asking the local hairstylist to help you.
Our shipping cycle is 2-3 working days. Normal stock: 360 Frontal, Frontal, Bundles, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or daily customized wig, which will need more extra 2-4 days to be ready for shipment.
We use DHL, FedEx, UPS. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
We don’t accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can’t deliver and we only accept the physical address as shipping address.However, you can use PO.box as billing address.
PayPal account is not necessary.You can choose the “Pay with Credit Card”.
We are sure that our website is legal , which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.
Yes, we can send you the invoice if you need, just feel free to contact us via email or Whatsapp.
Question After Purchase
Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.
Generally, we will ship out your order within 1-2 business days.Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you.
If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.
Yes, you can. You can leave a note in your order, or call DHL/FedEx/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.
Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.
Normally, your order can delivery within 3-5 business days, if weekend or holiday or Customized wig，it maybe have a 2-4 days delay.
If you want to cancel or change your order, please send email to bw@bosswigs.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can’t make sure that.
If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address，please contact us first.
When you wash the hair, it’s better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.
